Proactive handling – optimizing turnaround time.
As soon as the customer discovered a “packaging defect” in a shipment, Headway proactively warned and suggested immediate inspection of the shipments in transit. Thanks to that, another shipment with the same defect was promptly detected.
With a fast-processing speed, Headway rushed to book a ship within 1 week for the shipment returning from Brazil, twice as fast as the normal process. This is the optimal time frame for an international return shipment, helping customers minimize container storage costs, refrigeration costs, and the risk of quality loss during the implementation process.
In a short time, we quickly completed customs procedures, checked and consulted on return documents from the moment the goods arrived, ensuring a smooth customs clearance schedule in compliance with Vietnamese and host country legal regulations.
Real-world experience – Complete solution for frozen goods
With experience in handling many return shipments from markets such as the EU, US, Japan, and Brazil, Headway provides a complete package of customs clearance services, including:
- Consult and provide relevant information to customers based on their specific situation.
- Work closely with customs offices and quarantine agencies to ensure full compliance with current regulations.
- Coordinate the movement of refrigerated containers and maintain strict temperature control throughout the journey.
- Monitor delivery progress to ensure goods are not affected when the process is turned around.
- Actively coordinate with relevant parties to expedite customs clearance and minimize additional costs.
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